Privacy Policy
This policy explains what information iREX Software Solutions collects when you use our website or contact us, why we collect it, and how we protect it. In short: we collect only what you give us and basic site data, we use it to reply to you and deliver our services, and we never sell it.
Effective date: 11 November 2026. Last updated: November 2026.
This policy applies to irexsoftware.solutions, including the ERPNext section at /erpnext/, and to enquiries you send us by email, phone or WhatsApp. "iREX", "we", "us" and "our" mean iREX Software Solutions, Karachi, Pakistan.
1. Information we collect
Information you give us
When you fill in our contact form or ERPNext consultation form, or email, call or message us, we collect the details you choose to share. These are:
- Name, email address, and phone or WhatsApp number
- Company name and country
- The service you are interested in, and your message
- Details about your business and current systems, if you share them in the ERPNext consultation form
Information collected automatically
Like most websites, our server records basic technical data when you visit, such as your IP address, browser type, device type, pages viewed and the date and time of your visit. We use this to keep the site secure and working properly.
2. How we use your information
We use your information to:
- Reply to your enquiry and send you a confirmation email
- Prepare quotes and proposals you ask for
- Deliver, support and invoice the services you buy from us
- Protect our website and forms from spam and misuse
- Improve our website and services
- Meet our legal, tax and accounting obligations
We do not sell, rent or trade your personal information. We do not use it for automated decision-making.
3. Cookies and analytics
Our website uses cookies that are needed for it to work, such as security and form-protection cookies. If we add analytics or advertising tools, such as Google Analytics or the Meta Pixel, we will update this policy and ask for your consent where the law requires it. You can block or delete cookies in your browser settings, but some parts of the site may then not work as expected.
4. Who we share information with
We share information only with service providers that help us run our website and business, and only as far as they need it to do their job. These include:
- Hostinger, which hosts our website and our email
- Contabo (Germany), which hosts the ERPNext systems we manage for clients
- Payment providers, such as Stripe, when you pay online
We may also disclose information if the law requires it, or to protect our rights, our clients or the public.
5. Where your information is stored
Your information may be stored and processed in Pakistan and in other countries where our service providers have servers, including Germany for ERPNext hosting. We choose providers that protect data with appropriate security measures.
6. How long we keep information
We keep enquiry details for up to 2 years after our last contact, unless you become a client. For clients, we keep records for as long as we work together and for as long as the law requires afterwards, for example for tax and accounting. When we no longer need information, we delete it or make it anonymous.
7. How we protect your information
We use reasonable technical and organizational measures to protect your information. These include HTTPS encryption on our website, spam and abuse protection on our forms, restricted staff access, and regular backups. No website or online service is completely secure, so we cannot guarantee absolute security.
8. Client data in systems we build or host
Data you store in a website, app or ERPNext system that iREX builds, hosts or supports belongs to you. We access it only to set up, run and support your system, as agreed in your proposal or service agreement. We do not use it for any other purpose. When our service ends, we can give you a copy of your data.
9. Your choices and rights
You can ask us to:
- Tell you what personal information we hold about you
- Correct information that is wrong or out of date
- Delete your information, unless we must keep it by law
- Stop sending you marketing messages
Depending on where you live, such as the European Union, the UK, Canada or certain US states, you may have additional rights under local law. To make a request, email info@irexsoftware.solutions. We will reply within 30 days.
10. Children
Our website and services are for businesses. They are not intended for children under 18, and we do not knowingly collect their information.
11. Links to other websites
Our website may link to other websites, such as social media pages or tools we mention. We are not responsible for how those websites handle your information. Please read their privacy policies.
12. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. If we make important changes, we will show a notice on our website.
13. Contact us
For any questions about this policy or your information, contact iREX Software Solutions, Karachi, Pakistan. Email: info@irexsoftware.solutions. Phone or WhatsApp: +92 300 2546363. Hours: Monday to Saturday, 10 AM to 7 PM (PKT).
Common questions about privacy
Do you sell my information?
No. We never sell, rent or trade your personal information.
What happens to the details I send through the contact form?
They are emailed to our team so we can reply, and a copy is stored securely on our website as a backup. We use them only to respond to you.
Who owns the data in my ERPNext system?
You do. We access it only to run and support your system, and we can give you a copy when our service ends.
Where is my data stored?
Website and email data is stored with Hostinger. ERPNext systems we host are stored on Contabo servers in Germany.
How can I have my information deleted?
Email info@irexsoftware.solutions. We will delete it within 30 days, unless the law requires us to keep it.